Support

Usage guidelines for this support site

Support Center is composed of four categories:
Knowledge Base, FAQs, User Forum, and My Page.

Knowledge Base, categorized in Tips, FAQs, and Advanced Topics, provides solutions to the problems you can encounter while using SJ Namo's products. You can easily search a document you need with key words. If you want to save a document and check it again some time later, click the "Save to My Technical Doc" button.

FAQs provide answers to the questions that our program users have frequently asked. You can get various solutions through FAQs on Support Center instead of submitting a question. If you cannot find any answer to your question, click the "Submit a question" button and send us your queries.

User Forum is a Web board where users of SJ Namo's products share their questions and answers. Any questions posted here are not answered by our support technicians. If you want to receive answers directly from SJ Namo support technicians, use Support Center.

My Page displays the questions you submitted and answers you've received from SJ Namo support technicians. You can also see the documents you saved from Knowledge Base.

Support Center is available only for the registered users.
We have two types of membership: Registered Member and Site Member.

Registered Member : Registering your product entitles you a Registered Member. Registered Member is eligible to post their questions and receive answers directly from SJ Namo support technicians as well as access to My Page. If you have not registered your product, please click here to register.

Site Member : You become a Site Member by just signing up on our Web site. Site Members can download the trial versions of SJ Namo products and user manuals with no charge. They are restricted to receive support from SJ Namo support technicians on Support Center; yet they can check the answers of queries that Registered Members posted. If you want to sign up, please click here.

* Note: Only English is available in Support Center. If you need support in a language other than English, please contact our international partner in your region.

When submitting a question

When you encounter any problem while using SJ Namo product, please follow the steps below to get a solution promptly.

1. Check if an answer exists in either Knowledge Base or Support Center first. You can also send an additional question after checking an answered document to SJ Namo support technicians through the "Have questions about this document? Click here!" button.
2. If you cannot find any proper answer, then click the "Submit a question" button to send your question.
3. When you write a question, provide as much detail as possible including following information:
   • Specific explanation of a problem you encountered.
   • Product version and operation system you used.
   • Screen shot of a program with a problem if possible.
4. Select either of the posting options as below.
   • Public : Select this option if you want to allow your question to be posted for all to see on FAQ.
   • Private : Select this option if you do not want your question to be posted publicly.
5. Click the Submit button.

Checking an answer

You can check your questions and answers on My Page. 'Complete' indicates that you have received an answer, and 'Progress' indicates that a reply to your question is on progress.

You can also check the state of replies you've received on the FAQ page. Click My support, then you will move to My Page.

Of the questions elyshia inquired, 0 question(s) have been answered and 1 question(s) being answered. See My Support for more details.

Support Center Hours

Technical support of SJ Support Center is provided weekdays (Mon. - Fri.) from 8:00 AM to 4:00 PM (Pacific Time), and your questions will be answered within 48 hours.

We will do our best to give you a helpful answer to every question. Thank you.